Shipping policy
Shipping Policy
B Disciplined
Last updated: 9 August 2026
This Shipping Policy applies to orders placed through the B Disciplined online store. We ship orders to Belgium and other countries within the European Union.
By placing an order with B Disciplined, you agree to the shipping terms described below. Nothing in this Shipping Policy limits or excludes any mandatory rights you have under applicable Belgian or European Union consumer law.
1. Company Information
B Disciplined
Company number (KBO/BCE): 0719.810.373
VAT number: BE 0719.810.373
Email: info@bdisciplined.com
2. Shipping Area
B Disciplined currently ships to addresses within the European Union.
Availability of delivery services may vary depending on the destination, product, parcel size, weight, or other logistical restrictions.
If we are unable to deliver an order to the address provided, we will contact the customer and, where appropriate, cancel and refund the affected order.
3. Shipping Carrier
Orders are generally shipped using PostNL.
Where reasonably necessary, B Disciplined reserves the right to use another suitable delivery service or logistics partner.
The use of a particular carrier does not affect the customer's statutory rights against B Disciplined.
4. Processing and Delivery
Orders are processed as quickly as reasonably possible after successful payment and order confirmation.
Our expected delivery time is 1–3 business days.
Delivery times are estimates unless a specific delivery date or period has expressly been agreed as binding. Delivery may take longer due to circumstances such as:
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public holidays;
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weekends;
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unusually high order volumes;
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carrier delays;
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incorrect or incomplete delivery information;
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weather conditions;
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strikes or disruptions;
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circumstances outside our reasonable control.
Business days generally exclude Saturdays, Sundays and Belgian public holidays.
Where applicable, estimated delivery information may also be displayed during checkout.
5. Delivery Under EU Consumer Law
B Disciplined will deliver orders without undue delay and within the delivery period agreed with the customer.
If no specific delivery period has been agreed, delivery will in any event take place within the period required by applicable consumer law.
If an order is not delivered within the agreed period, the customer retains all rights provided under applicable Belgian and European Union consumer legislation.
Where required by law, the customer may request delivery within an additional reasonable period. If B Disciplined subsequently fails to deliver within that additional period, the customer may be entitled to terminate the contract and receive reimbursement.
An additional delivery period may not be required where this follows from applicable law, including certain situations where timely delivery was essential and this was made clear before the contract was concluded.
6. Shipping Costs
Applicable shipping costs are displayed during checkout before the customer completes the order.
Shipping costs may vary depending on factors such as the delivery country, parcel size, weight, order value and selected delivery method.
The customer will be informed of the applicable delivery charges before becoming bound by the order.
No additional shipping charges will be imposed after an order has been concluded unless expressly agreed with the customer or otherwise permitted by law.
7. Order Confirmation and Tracking
After successfully placing an order, the customer will normally receive an order confirmation at the email address provided during checkout.
Where tracking is available, the customer may subsequently receive a Track & Trace link or other tracking information.
Tracking information is provided by the relevant carrier and may not always update immediately after shipment.
8. Customer's Responsibility for Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Customers should carefully verify their:
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full name;
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street and house number;
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postal code;
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city;
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country; and
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any other information required for successful delivery.
If you discover an error in your delivery information, please contact us as soon as possible at info@bdisciplined.com.
We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes can still be made once an order has been processed or transferred to the carrier.
This provision does not limit any mandatory consumer rights.
9. Failed Delivery and Unclaimed Parcels
If delivery cannot be completed, the carrier may make another delivery attempt, leave the parcel at an authorised collection point, or return the parcel to B Disciplined, depending on the carrier's procedures.
Customers are responsible for following reasonable delivery or collection instructions communicated by the carrier.
If a parcel is returned to us because the customer provided an incorrect or incomplete address, refused delivery without exercising a statutory right, or failed to collect the parcel despite having had a reasonable opportunity to do so, we may contact the customer to arrange redelivery.
Any additional costs charged for redelivery will only be charged to the customer where permitted by applicable law and where the customer is responsible for the failed delivery.
10. Risk During Transport
For consumer orders where B Disciplined arranges delivery, B Disciplined bears the risk of loss of or damage to the goods during transport until the goods have been physically received by the customer or by a third party designated by the customer, other than the carrier, in accordance with applicable law.
Accordingly, B Disciplined will not simply refer a consumer to PostNL where an order arranged by us is lost or damaged during transport.
An exception may apply where the customer independently appoints a carrier that was not offered by B Disciplined, to the extent provided by applicable law.
11. Lost or Missing Parcels
If your tracking information indicates that a parcel has been delivered but you have not received it, or if the parcel appears to be lost in transit, please contact:
Please include your order number and relevant information regarding the delivery.
Where necessary, B Disciplined will investigate the shipment with the carrier.
The fact that a shipment is handled by a third-party carrier does not remove B Disciplined's legal responsibilities towards consumers regarding delivery.
12. Damaged Shipments
If an order arrives damaged, please contact us as soon as reasonably possible at info@bdisciplined.com.
To help us investigate and resolve the issue efficiently, we may ask you to provide:
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your order number;
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photographs of the parcel;
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photographs of the damaged product;
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photographs of the shipping label; and
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a description of the damage.
We recommend retaining the packaging until the issue has been resolved.
Failure to immediately provide photographs or report visible transport damage does not automatically remove any statutory rights you may have under applicable consumer law.
13. Incorrect or Incomplete Orders
If you receive an incorrect product, an incomplete order, or a quantity different from what you ordered, please contact us at info@bdisciplined.com.
Please provide your order number and a description of the issue.
Where B Disciplined is responsible for the error, we will provide an appropriate solution in accordance with applicable law without improperly charging the customer for correcting our mistake.
14. Delays Outside Our Control
Occasionally, delivery may be affected by circumstances outside our reasonable control, including severe weather, transport disruptions, strikes, natural disasters, government measures or major disruptions affecting postal or logistics networks.
We will make reasonable efforts to keep affected customers informed where appropriate.
Such circumstances do not exclude or restrict any mandatory rights that consumers have under applicable law in relation to delayed or failed delivery.
15. Returns
Returns are handled separately from the original delivery of an order.
Unless otherwise required by law, products that are returned to B Disciplined should be sent to:
T.a.v. B Disciplined
Steenweg 145
3621 Lanaken
Belgium
Important: This is our return address and is not necessarily the same as our registered or operating address.
Customers should review our separate Return & Refund Policy before returning a product. That policy explains the applicable return procedure, the statutory right of withdrawal, exceptions to that right, return costs and refund procedure.
Sending a parcel to the return address without following the applicable return procedure does not by itself constitute a valid exercise of the right of withdrawal where the law requires an unambiguous statement of withdrawal.
16. Right of Withdrawal
Consumers purchasing online generally have a statutory right under EU consumer law to withdraw from a distance contract within 14 days, subject to applicable conditions and legal exceptions.
The detailed conditions governing cancellations, returns and refunds are set out in our separate Return & Refund Policy.
Nothing in this Shipping Policy is intended to restrict the customer's statutory right of withdrawal or any other mandatory consumer protection rights.
17. Contact
For questions regarding shipping, delivery, missing parcels or damaged shipments, please contact:
B Disciplined
Company number (KBO/BCE): 0719.810.373
VAT number: BE 0719.810.373
Email: info@bdisciplined.com
We recommend including your order number when contacting us about an existing order.
18. Applicable Consumer Rights
This Shipping Policy is intended to operate in accordance with applicable Belgian law and mandatory European Union consumer protection legislation.
If any provision of this Shipping Policy conflicts with a mandatory statutory consumer right, the applicable mandatory legal provision will prevail.
Nothing in this Shipping Policy is intended to exclude, waive or restrict rights that cannot legally be excluded, waived or restricted.